1. MAKING A PURCHASE
Ordering is simple – just browse our on-line catalogue and click on items you wish to purchase and use the shopping cart.
Once your order has been received and cleared by us, we will confirm it by email. At this point we will treat your order as an offer to buy. Should there be any problems with your order details or payment we will inform you immediately in writing or by email.
We accept payment by credit and debit card - Visa, Mastercard, Delta, Switch Electron, Solo, UK Maestro, JCB and JCL, by secure on-line payment. In certain circumstances trade accounts may be opened, subject to satisfactory credit checks. Please email or telephone us for further details and an application form.
The price you pay is as shown on our order form, together with any VAT at the rate of 17.5% and carriage and insurance indicated on the order form. Prices are in pounds sterling. Unless you have a credit account with us, your order will only be accepted if accompanied by payment in full. Credit accounts are subject to full payment within 30 days following the invoice date. Interest at the rate of 12.75% together with recovery costs for the period of due date of payment, till date of receipt of payment will be levied on overdue accounts. We may suspend facilities where the account is in default.
Office Seating Direct Ltd also accepts cheques from UK business accounts. Cheques should be made payable to Office Seating Direct Ltd. Goods will be despatched once your cheque has cleared.
Credit Card Security
Office Seating Direct Ltd know of no documented cases of credit card fraud using our online shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach ePDQ. They are not held in clear text on any web site. We do not hold or see your credit card information.
When you choose products from our website and proceed to checkout, you are directed to the ePDQ CPI secure payment environment, where you can pay by debit or credit card. ePDQ CPI automates and completes the transaction.
2 .DELIVERY AND SHIPPING
Delivery of the goods will be made by Office Seating Direct Ltd, or our courier service within mainland UK (Excluding Highlands & Islands). You hereby confirm that you have adequate access, space and personnel to receive the goods on the agreed date.
Deliveries are made Monday to Friday between the hours 9.00am to 5.00pm usually within 5 working days for stock items, depending on the model and quantity ordered. Please ensure that someone is at the delivery address. Goods will not be left without being signed for.
Unless otherwise stated, the price of the goods includes one delivery in the UK (mainland). If an agreed delivery is refused or not completed, through the fault of the Buyer, and has to be re-delivered, a surcharge may be made amounting to 5% of the price for the goods, subject to a minimum of £25.
Deliveries to Highlands & Islands and out of the UK mainland are available at an extra cost. Please call or email for advice and charges.
Goods will be delivered either partially assembled or assembled ready for use.Risk of damage to or loss of the goods shall pass to the Buyer upon delivery, or if the buyer or his/her nominee wrongfully fails to take delivery of the goods, the time when Office Seating Direct Ltd has delivered the goods.
N.B. Working days are Monday to Friday and exclude Saturdays, Sundays and public holidays.
3. RETURNS POLICY
Please inspect the goods upon delivery. The courier is obliged to wait while you inspect the goods. If the courier will not wait, please accept and sign for the goods as “DAMAGED”. Goods that are delivered damaged must be reported to Office Seating Direct Ltd within 48 hours of delivery, detailing the damage or missing goods.
All products are covered with a component warranty. In the event of damaged or faulty component a replacement part will be sent.
Sale or return policy varies depending on the product range. Please call for information regarding return of non-faulty goods prior to purchase
We take all reasonable care to ensure that the details, descriptions, dimensions and prices of goods appearing on the Office Seating Direct Ltd website are as accurate and up to date as possible. However, if you are dissatisfied with your purchase for any reason whatsoever you may, within seven (7) working days after the day of delivery of said items, notify our customer service department by email that you would like to return the goods, SUBJECT TO THE EXCEPTIONS SET OUT IN CLAUSE BELOW.
It is your responsibility to pay for and arrange the return of the goods, "as new", and with the original packaging. Any money which Office Seating Direct Ltd has received from you in relation to the returned goods will be refunded in full to you within 30 days of receipt of the goods by us, provided that the goods are in the same condition they were in at the time of delivery. If no emailed notification stating that you wish to return the goods has been received by Office Seating Direct Ltd within seven working days after the day of delivery, you shall be deemed to have accepted the goods and be liable for any sums still owed to us.
4. MANUFACTURERS WARRANTY
Office Seating Direct Ltd offer a full manufacturers warranty of 3 years for fair wear and tear unless otherwise stated. The warranty does not cover misuse, negligence or defects caused by the user. Any claims should be reported either by e-mail or by telephone through our customer services department. Goods to be returned in original packaging.
5. CONTACT DETAILS
You can reach us by the following means:
E-mail: sales@officeseatingdirect.com – 24 hours a day
Telephone: 01258 450006 – Monday to Friday 9.00am to 5.00pm
Fax: 01258 459933 - 24 hours a day
By Post: Office Seating Direct Ltd
Unit 20a Sunrise Business Park
Blandford Forum
Dorset DT11 8ST
We will respond Monday to Friday, within 24 hours maximum
6. PRIVACY POLICY
Office Seating Direct Ltd do not disclose buyer’s information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
We may from time to time email you with special offers, unless you tick the box requesting us not to.
Office Seating Direct Ltd will treat all your personal information (such as name, email address, billing address, delivery address, telephone numbers, credit card or other payment details) as confidential, and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time on force. We shall use such information only for purposes of fulfilling your order, and by placing an order with us you authorise us to obtain necessary information about you from third parties, such as credit card or debit card companies, in order to authenticate your identity, credit or debit card validity, and to authorise transactions.